Enjoy helping other Facebook users? Facebook is giving the most helpful users points within the Facebook help discussions area. What those points are worth is unknown as it appears to be nothing more than a leaderboard. Right now Aubrey Tebbs of Provost, Utah appears to be the most helpful person on the English-speaking Facebook by a wide margin. Apparently those who show up in the top 5 can opt out of having their name displayed within the help leaderboard.
One of the top helpers was not happy that they were being featured in the leaderboard as they were being bombarded with messages from people who were asking for help. The person stated that Facebook had “just found a way to piss off people who save [the company] money in the customer support dept.” While I’m not sure that all users feel that way, it’s definitely a legitimate point. The same user was also not happy that he had only received 15 free Facebook credits in comparison to his friends who had received 25. Talk about frustrated!
While it’s not clear that receiving points in the Facebook help discussion forums (found here) is worth anything, it’s another way that Facebook can add a gaming dynamic which they hope incentivizes users. It will be interesting to see if Facebook chooses to improve this feature and reward active helpers with Credits or some other form of reward. In the meantime, they may want to consider notifying users that they are on top of the help leaderboard!