Facebook Engineer Apologizes For Blocking Image-Sharing Site Imgur, Explains What Happened

Accidents happen, including during the course of operating and maintaining a social network with more than 900 million monthly average users. So when image-sharing site Imgur was accidentally blocked from Facebook for a short time, it was refreshing to receive an actual explanation of what happened and an apology, rather than the typical press release-style rhetoric that often accompanies such situations.

CNET reported that Matt Jones, a software engineer who works on Facebook’s site integrity team, did just that, turning to community site Reddit to share the details.

Jones posted on Reddit, as reported by CNET:

Hey folks — so this is actually my fault. Literally. I’m the guy who accidentally blocked Imgur for a brief period of time today. I’m really sorry.

Some background: I’m an engineer who works on the system we use for catching malicious URLs. In the process of dealing with a bad URL that our automated defenses didn’t catch, I ran into a rare bug that caused us to incorrectly block some legitimate URLs for a brief time. Right after I figured that out and remove the bad data, I reworked the user interface so that no one will get bit by the same issue in the future.

As a form of apology that I’m sure is inefficient, here is a picture of my dog dressed up for the Fourth of July: http://imgur.com/pR4mR.

Readers: Do you think Facebook and other companies should take a more honest approach to explaining bugs and other issues?

Related Stories
Mediabistro Course

Social Media 201

Social Media 201Starting October 13, Social Media 201 picks up where Social Media 101 left off, to provide you with hands-on instruction for gaining likes, followers, retweets, favorites, pins, and engagement. Social media experts will teach you how to make social media marketing work for your bottom line and achieving your business goals. Register now!