Who needs a website when you can have a Facebook page? A recent survey by market-research firm Lab42 found that 50 percent of the 1,000 social media users who were polled believe Facebook pages are more useful than brands’ websites, and 82 percent feel that pages are good places to interact with brands.
However, brands must be judicious about their posts, as 48 percent of respondents have unliked pages that post too often.
Other findings from Lab42include:
- The top three ways people interact with pages on Facebook were: To print or redeem coupons or discounts; to like posts or comments; and to learn about new products.
- Besides posting too frequently, other reasons cited for unliking brands were: stopped liking the brand, and bad customer experiences.
- It’s no secret that people like saving money, but 77 percent have done so as a result of liking brands on Facebook; 66 percent have saved $20 or more in the past 12 months; and 17 percent have saved more than $100.
- 35 percent of respondents felt that brands were more responsive to them on Facebook than elsewhere.
Lab42 CEO Gauri Sharma said:
A common social media goal for companies is to increase their number of Facebook likes. Our study sheds lights on the ever-present question increasingly considered by brands: What is a Facebook like worth? Companies have devoted significant time, money, and marketing resources in an attempt to answer this very question. Rather than guessing, we decided to go straight to the source and ask consumers about their Facebook liking habits and opinions.
Readers: Did any of the findings by Lab42 surprise you?