Facebook page administrators who have enabled the replies feature for comments on their pages now have the choice between viewing those comments via Facebook’s ranked comments (the most engaging comments to the top of comment threads), which moves the most engaging comments to the top of comment threads, or by recent activity, which displays them in chronological order.
Replies are shown below the comments, so it’s clear who’s responding to which comment. The most active conversations are shown at the top, and comments marked as spam are moved to the bottom. To view the most recent conversations at the top, click “top comments” and select “recent activity” from the drop-down.
Smith reminded page admins who have not yet enabled replies on their pages how to do so: Go to “edit page,” “edit settings,” and check the box for “allow replies to comments on my page,” at the bottom of the list.
Page admins: Will the ability to view comments in chronological order be helpful for you?
Image courtesy of Mari Smith.