How often do you post to a company’s Facebook page and receive direct feedback? Your chances at getting a response are better if you’re talking to a telecommunications company or an airline, according to a study from Socialbakers.

Socialbakers recently released this graph, showing which industries are best at responding to fans on Facebook:

Socialbakers then broke each industry down into brands. Here are the worldwide industry leaders, in terms of response rate:

• Airline: KLM, 94.14 percent
• Telecommunications: Claro, 96.99 percent
• Automobile: Chevrolet Colombia, 77.78 percent
• Fashion: Next, 90.45 percent
• Finance: DNB, 94.95 percent
• Alcohol: Cerveceria Kross, 88.35 percent (although Guinness Indonesia did have an impressive average response time of 65 minutes)
• Electronics: Acer Indonesia, 95.05 percent
• Retail: Trendyol, 88.15 percent
• Media: Yes Comedy, 84.80 percent

Looking for American companies? You’d have to search through the least responsive list. Some examples:

• EBay, 4.80 percent
• BlackBerry, 4.12 percent
• US Airways, 0 percent
• Chevrolet, 2.62 percent
• Victoria’s Secret, 4.76 percent
• Adidas Originals, 0.27 percent

Readers: What has been your experience interacting with companies through Facebook? Which companies have been more responsive to you than others?