While brands are in a love/hate relationship with Facebook, many users are firmly displeased with the social network, and it shows in the latest American Customer Satisfaction Index ratings. Facebook scored the lowest out of any social networks (with Google Plus at the top), and it earned one of the lowest overall scores of any company.
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Facebook took a beating in the latest American Customer Satisfaction Index, released Tuesday in partnership with ForeSee, experiencing the largest decline of the 230 companies measured, 8 percent, and setting a record low for an e-business.
U.S. government pages on Facebook mostly follow accepted practices for customer satisfaction.
