Some 85 percent of brand pages on Facebook, meaning the ones with fewer than one million fans, stand to see big gains in engagement result from the mandatory upgrade to timeline. But pages with ten million fans or more see metrics drop after moving to the advanced layouts.
Facebook announced two improvements to comments: hiding potential spam and low-quality comments altogether, rather than graying them out; and providing permalinks for individual comments.
Online retail rating service StellaService examined the Facebook practices of 20 top retail brands and, for the most part, found their customer service to be lacking.
Politics and Facebook are generally a good mix, but a Democrat user of the social network is accusing the rival Republican party of tricking Facebook into banning him from commenting by falsely reporting him for spamming.
Kansas Governor Sam Brownback whitewashed his Facebook wall Thursday following a flurry of negative comments about his statement that he would sign an anti-abortion bill introduced into the Kansas legislature.
It has already been well documented that content in Facebook profiles can influence hiring managers and recruiters, often negatively, but can they use profiles on the social network to predict users’ success in academics and the working world?
Facebook group users can now shield their conversations against prying eyes with a new Google Chrome extension that encrypts posts.
Do you receive notifications about things that may have been deleted on Facebook?
Should a Guinness World Record count when it was exclusively the result of an initiative to break the previous record? That question could be asked about the new mark for most comments on a Facebook status update.
Conversocial announced the launch of Priority Response Engine, an update to its social customer service software aimed at highlighting time-sensitive Facebook wall posts and comments, as well as tweets, for customer contact personnel.
