Customer Relationship Management - AllFacebook

Customer Relationship Management - AllFacebook http://allfacebook.com The Unofficial Facebook Blog - Facebook News, Facebook Marketing, Facebook Business, and More! Copyright 2013 Mon, 17 Jun 2013 22:05:21 +0000 http://blogs.law.harvard.edu/tech/rss http://wordpress.org/?v=3.4.1 Nimble 3.0 Allows Brands To Be More Nimble In Managing Facebook Relationships

Customer-relationship-management tool Nimble announced the release of Nimble 3.0, with updates highlighted by the Today Screen, a new homepage that allows users to more closely follow and monitor their Facebook friends and fans and contacts from other social networks, and the Signals Screen, which highlights social network interactions that should receive priority.

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]]> David Cohen http://allfacebook.com/nimble-3_b117995#disqus_thread http://allfacebook.com/nimble-3_b117995 http://allfacebook.com/?p=117995 Tue, 21 May 2013 12:52:38 +0000 Spruce Media Bullish On Facebook In 1Q Report On State Of Advertising

Spruce Media, a Facebook Strategic Preferred Marketing Developer, examined the state of Facebook advertising in the first quarter of 2013, and reported mostly positive results, in advance of the social network’s first-quarter earnings call Wednesday afternoon.

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]]> David Cohen http://allfacebook.com/spruce-media-1q-2013-state_b116129#disqus_thread http://allfacebook.com/spruce-media-1q-2013-state_b116129 http://allfacebook.com/?p=116129 Mon, 29 Apr 2013 14:20:59 +0000 NextPrinciples Names Three New Customers: SugarCRM, Marathon Sports, IT World Canada

Following last week’s announcement of an expanded partnership with customer-relationship-management system SugarCRM, social analytics and engagement solutions provider NextPrinciples Tuesday named SugarCRM as one of three new customers for its Insight-to-Action platform, joined by Marathon Sports and IT World Canada.

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]]> David Cohen http://allfacebook.com/nextprinciples-sugarcrm-marathon-sports-it-world-canada_b114811#disqus_thread http://allfacebook.com/nextprinciples-sugarcrm-marathon-sports-it-world-canada_b114811 http://allfacebook.com/?p=114811 Tue, 09 Apr 2013 11:16:08 +0000 NextPrinciples, SugarCRM Expand Their Partnership

When social analytics and engagement solutions provider NextPrinciples debuted its Insight-to-Action integrated platform in January, one of the features it highlighted was the platform’s ability to integrate with existing customer-relationship-management systems such as that of SugarCRM. The two companies further extended their ties by announcing an expanded partnership Wednesday.

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]]> David Cohen http://allfacebook.com/nextprinciples-sugarcrm_b114403#disqus_thread http://allfacebook.com/nextprinciples-sugarcrm_b114403 http://allfacebook.com/?p=114403 Wed, 03 Apr 2013 13:47:29 +0000 NextPrinciples Dips Toes Into Facebook Analytics, Engagement Waters With Insight-To-Action

The Facebook and social analytics and engagement sector welcomed a new entrant Wednesday: integrated platform Insight-to-Action, from NextPrinciples.

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]]> David Cohen http://allfacebook.com/nextprinciples-insight-to-action_b109137#disqus_thread http://allfacebook.com/nextprinciples-insight-to-action_b109137 http://allfacebook.com/?p=109137 Wed, 23 Jan 2013 15:08:28 +0000 INFOGRAPHIC: Facebook Favorite Fab.com Tops 8thBridge Social Commerce IQ 25 List

Social commerce firm 8thBridge announced the results of its second annual Social Commerce IQ report, and Facebook favorite Fab.com had a pretty fab showing, finishing atop the SCIQ 25 list, which measures the social commerce strategies of retailers based on four key success factors.

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]]> David Cohen http://allfacebook.com/fab-com-8thbridge-social-commerce-iq-25_b106564#disqus_thread http://allfacebook.com/fab-com-8thbridge-social-commerce-iq-25_b106564 http://allfacebook.com/?p=106564 Tue, 11 Dec 2012 16:32:35 +0000 HootSuite Adds Three Business-Focused Apps

Social-media-management platform HootSuite means business with three new applications it introduced Tuesday, all of which are targeted toward small business users.

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]]> David Cohen http://allfacebook.com/hootsuite-nimble-stocktwits-yupiq_b106540#disqus_thread http://allfacebook.com/hootsuite-nimble-stocktwits-yupiq_b106540 http://allfacebook.com/?p=106540 Tue, 11 Dec 2012 14:38:56 +0000 Facebook Customer-Care Combination: Lithium Technologies Acquires Social Dynamx

Consolidation hit the social customer-care sector Tuesday, as Lithium Technologies announced that it acquired Social Dynamx and rebranded their combined offerings as Lithium Social Web.

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]]> David Cohen http://allfacebook.com/lithium-technologies-acquires-social-dynamx_b101644#disqus_thread http://allfacebook.com/lithium-technologies-acquires-social-dynamx_b101644 http://allfacebook.com/?p=101644 Tue, 09 Oct 2012 10:35:24 +0000 Do Automated Facebook Responses Defeat The Purpose?

As demand for customer support on Facebook and other social networks increases, it will be increasingly difficult for companies to keep up. But appeasing customers will garner the customer loyalty they depend on.

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]]> Julie D. Andrews http://allfacebook.com/automated-responses_b91218#disqus_thread http://allfacebook.com/automated-responses_b91218 http://allfacebook.com/?p=91218 Fri, 08 Jun 2012 12:05:43 +0000 Report: Salesforce.com Set To Acquire Facebook Ad-Management Provider Buddy Media

Facebook and social ad-management software provider Buddy Media acquired Facebook advertising developer Brighter Option and social commerce and analytics startup Spinback over the past year, but it may find itself on the other side of the table soon.

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]]> David Cohen http://allfacebook.com/salesforce-com-buddy-media_b90285#disqus_thread http://allfacebook.com/salesforce-com-buddy-media_b90285 http://allfacebook.com/?p=90285 Wed, 30 May 2012 11:34:04 +0000 Buddy Media Soups Up Social Marketing Suite

Social enterprise software creator Buddy Media announced a host of additions to its social marketing suite this morning, including a unified social data application-programming interface, universal conversion tracking, and a new mobile content-development platform.

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]]> David Cohen http://allfacebook.com/buddy-media-social-data-api_b88848#disqus_thread http://allfacebook.com/buddy-media-social-data-api_b88848 http://allfacebook.com/?p=88848 Tue, 15 May 2012 09:01:17 +0000 Social Dynamx Joins Facebook Customer Care Market

Social Dynamx made its entry into the customer-care sector for Facebook and other social networks today with the debut of its enterprise-class social customer care platform.

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]]> David Cohen http://allfacebook.com/facebook-social-dynamx_b86894#disqus_thread http://allfacebook.com/facebook-social-dynamx_b86894 http://allfacebook.com/?p=86894 Mon, 23 Apr 2012 10:41:52 +0000 AgoraPulse Offers Low-Cost Facebook CRM Alternative

AgoraPulse is tailoring its entry into the customer-relationship-management field to small and midsized businesses, emphasizing its self-service interface and affordable pricing.

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]]> David Cohen http://allfacebook.com/agorapulse_b79178#disqus_thread http://allfacebook.com/agorapulse_b79178 http://www.allfacebook.com/?p=79178 Fri, 24 Feb 2012 16:30:49 +0000 Know Your Facebook Fans: Fan Appz Social Database

A telling sign of how Facebook has superseded all other forms of customer relationship management is the Social Database.

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]]> David Cohen http://allfacebook.com/fan-appz-social-database_b78817#disqus_thread http://allfacebook.com/fan-appz-social-database_b78817 http://www.allfacebook.com/?p=78817 Thu, 23 Feb 2012 11:30:09 +0000 VOTE: How Is Customer Service Via Facebook?

Customer-relationship manager Conversocial recently conducted a study on expectations for customer service via Facebook and other social media, and it found both high hopes for the medium and gaps in its execution to date.

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]]> David Cohen http://allfacebook.com/facebook-customer-service-2_b71271#disqus_thread http://allfacebook.com/facebook-customer-service-2_b71271 http://www.allfacebook.com/?p=71271 Tue, 20 Dec 2011 09:41:23 +0000