The airline industry was the most responsive to customer-service questions on Facebook in the fourth quarter of 2013, while the telecommunications industry fielded the most queries, and airline KLM was the best performer on Facebook, both for the fourth quarter and the full year of 2013, according to the latest Socially Devoted report from analytics provider Socialbakers.
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” — Warren Buffett. They used to say, “There is no such thing as bad publicity,” but that was before Facebook.
Social media analytics provider Crowdbabble added customer support to its mix, launching a new set of social customer service reports that allow Facebook page administrators to analyze their efforts on that front.
The Federal Trade Commission received 1,655 complaints about Facebook in 2012 — down from 2,171 in 2011, but up from 1,381 in 2010 — but what were people complaining about?
The telecommunications industry received the most customer-service questions via Facebook in the third quarter, while the finance industry is the most responsive, and Personal Argentina was the top brand on Facebook in terms of answered questions minus unanswered questions, according to the latest Socially Devoted report from social media analytics platform Socialbakers.
Cloud-based help-desk-software developer Freshdesk announced that its new In-Sync Facebook application is integrated with the social network, allowing its users to synchronize their customer-service and social efforts.
Netherlands flag carrier airline KLM topped the second-quarter-2013 Socially Devoted list from analytics company Socialbakers, which analyzed companies in terms of responses to questions on Facebook and Twitter, as well as response times.
Posts containing advice on what to do and what not to do on Facebook when looking for jobs have been abundant, but rather than relying on generalities, AllFacebook spoke with Dreamstime Chief Financial Officer Noelle Federico to get her take on exactly what she looks for.
If used correctly, your business’ Facebook page can pull the weight of three team members: customer-acquisition assistant, brand-building partner, and customer service representative. And even if your business’ page is managed by one staff member (or by you on your smartphone), with the right know-how, your Facebook page could still do three jobs for your business. Here’s how to turn your Facebook page into the ultimate multitasker:
While some companies really know how to do Facebook marketing right, there are many others that are clueless. PostRocket wants to help the latter group. The company’s co-founder, Mike Maghsoudi, recently posted about five mistakes that he’s seen brands make on Facebook.