Telecommunications companies dominated the second-quarter Socially Devoted analysis of customer service on Facebook by analytics provider Socialbakers, accounting for 60 percent of the 59 fastest responders.
Facebook continues to take steps to aid small and midsized businesses with advertising and marketing via the social network, but companies in the financial-services sector face unique challenges due to their heavily regulated industry. With this in mind, Facebook announced Thursday that it is teaming up with DigitalGroundUp – which describes itself as an interactive technology platform that teaches digital marketing via experiential online courses — to develop a series of courses to help those companies take full advantage of Facebook’s resources, while remaining fully compliant.
The telecommunications industry received the most customer-service questions via Facebook in the third quarter, while the finance industry is the most responsive, and Personal Argentina was the top brand on Facebook in terms of answered questions minus unanswered questions, according to the latest Socially Devoted report from social media analytics platform Socialbakers.
More companies are putting more importance on having a Facebook presence, but which industries have seen the most growth in terms of pages and fans? Analytics company Socialbakers crunched the numbers from July through September (the third quarter of the year), finding that health and travel were the kinds of Facebook pages being set up the most. Pages regarding health and alcohol saw the greatest gains in terms of fans.
Today is the most anticipated day for Facebook since the company went public May 18. The social network will release its second-quarter financial report at 5 p.m. ET/2 p.m. PT, giving the world a first glimpse into Facebook’s books. Several outlets have been speculating about just what is in this report.
Social statistics tracker ComScore recently released the latest Power of Like report, this one examining how Europeans use Facebook and other social media sites. The paper notes that in the United Kingdom, France, and Germany, 32 percent of users’ Facebook time is spent on the news feed page.
It’s no secret that Facebook is trying to become a destination site, where you do pretty much everything possible online through the social network. According to CNN/Fortune, you might soon be able to do your banking on Facebook, too.
Trading stocks on Facebook will be possible starting this June through the company Loyal3, for a flat monthly rate of $10, $25 or $50.
The long-awaited Facebook initial public offering could go live as early as May 16, according to reports.
SharesPost says the current auction of Facebook shares is the last one that will take place on a private marketplace.