Mobile service provider T-Mobile USA was the most responsive U.S. brand on Facebook in the first quarter of 2013, according to the latest Socially Devoted report from analytics provider Socialbakers.
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One of the most obvious ways to foster engagement on a Facebook page is to reply to fans’ comments. However, Socialbakers found that most companies leave questions unanswered, closing off the two-way street that is social media. According to a recent study, only 48 percent of brands respond to comments on their pages, with airlines leading the way in engagement.
How often do you post to a company’s Facebook page and receive direct feedback? Your chances at getting a response are better if you’re talking to a telecommunications company or an airline, according to a study from Socialbakers.
Does using Facebook and LinkedIn profiles to determine which passengers to sit near on an airline flight sound far fetched? Not to KLM Royal Dutch Airlines.
