As reported last week, Facebook announced Monday that it will launch new features for its comments section: Replies, which will allow page administrators and users to reply directly to comments, rather than having to post their own comments; and ranked comments, which will move the most engaging comments to the top of comment threads.
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One of the changes to the algorithm Facebook relies on to populate users’ news feeds involved increased emphasis on negative feedback on posts, and Facebook analytics provider EdgeRank Checker developed a tool to help page administrators understand the impact of negative feedback.
Better ways to measure engagement with content on Facebook pages continue to be discussed, with the latest crack at the subject coming from Ticular.
Facebook followed up last week’s introduction of its app center with two new metrics to its insights for applications: app ratings, and negative feedback.
We can never get enough advice on how to respond to negative posts on Facebook pages.
