One of the chief complaints among Facebook users is that the changes to privacy controls have been far too confusing, with little effort in educating the users. Facebook’s No. 2 official — Chief Operating Officer Sheryl Sandberg — agrees. She admitted during a launch party in London for her book, Lean In, that one of the key mistakes the company has made was not explaining privacy controls better.
Facebook has an extensive set of privacy controls, but many users simply don’t know how to access them. The site wants to change that. On Wednesday, Facebook announced that it is making it easier to control who sees your posts, such as introducing privacy shortcuts and clearer instructions when posting.