There was good news and bad news in a recent study of customer-service response rates and times on Facebook pages by social analytics provider Quintly. The good news: The average response rate rose 5 percent between Jan. 1, 2013, and April 30, 2014, to 42.4 percent. The bad news: This still means that the majority of questions posted on brands’ Facebook pages are not being answered.
While photos remain the most common type of post for Facebook pages, and they continue to generate strong engagement, videos result in significantly higher engagement, yet they accounted for just 3 percent of pages’ posts in a recent study by social analytics firm Quintly, compared with 54 percent for photos.
Who doesn’t love a good shortcut, especially when it comes to Facebook and other social networks? Social analytics firm Quintly compiled a list of shortcuts for Facebook — as well as Twitter, YouTube, and Google Plus — in the infographic below.
Wondering if your Facebook page is doing OK? Quintly recently released its report on average Facebook page performance in April. The infographic breaks page performance down in terms of size, so page administrators are not comparing pages for mom-and-pop stores with those with 3 million fans.
Social analytics firm Quintly released the March 2013 edition of its monthly infographic aimed at helping Facebook page administrators determine how their pages measure up when compared with their contemporaries.