Superfans are the most important people in Facebook brand communities, but getting them to engage is only one-half of the battle. They are by nature a small, crucial minority of a much larger fan ecosystem. A successful influencer-activation strategy must take into account how to shape a great experience for the many different types of fans.
More Facebook brands are starting to realize that it takes something more than just a sheer mass of likes to gain popularity on the social network. Companies are realizing the power of advocates, or superfans, who regularly share content with their friends and drive engagement. A new study by Napkin Labs, analyzing several well-liked pages, shows that the engagement of one superfan is worth that of roughly 75 regular fans.
There are fans, then there are Superfans. Napkin Labs announced to AllFacebook Thursday that it has launched the newest version of its Superfans application. Superfans 2.0 is a new-and-improved version of the application that lets brands see who their biggest advocates are and allows fans to jockey for position on a leaderboard.
Startup Lithium aims to drive deep engagement on Facebook.