Despite efforts by Facebook to raise awareness, nearly 13 million of the 183 million users of the social network in the U.S. and Canada either have not accessed or are not aware of its privacy controls, according to a new study by Consumer Reports.
We're kicking off our upcoming Social Media Marketing Boot Camp with a special keynote presentation by Ella Chick (left), the digital producer at Anderson Cooper 360°. She'll discuss how the network uses social media for breaking news and leverages social media to draw attention to organizations and causes. Learn more about our program and register here. 
We already have Facebook applications that automatically generate posts on friends’ birthdays, so why not have one that automatically thanks well-wishers?
Online retail rating service StellaService examined the Facebook practices of 20 top retail brands and, for the most part, found their customer service to be lacking.
After you upgrade a page to timeline, it might look like the spam filter has changed, when in fact it has simply relocated — or rather, posts flagged as spam are aggregated in the same place rather than strewn all over the wall.
Shortstack asked 1,403 businesses and brands to rate their own customer service — more than 98 percent of those polled manage a Facebook page — and a whopping 76.9 percent of the polled said they give at least “great” customer service, while 30 percent rate their service as “stellar.”
The administrator of one of Facebook’s most engaging pages tells us how he gets so many likes and comments on his posts.
In case you haven’t been on Facebook today, or have been holed up in a cave: Today’s date is November 11, 2011, or, in what has become a red-hot Facebook meme, 11/11/11.
Will Facebook users who frequent brand pages begin organizing under the theme, “We are the 95 percent?” Only five percent of posts on brands’ walls get reponses.
Facebook pages are losing reviews and discussion tabs at the end of the month, but photos posted to walls will be larger — and it’s anyone’s guess as to whether these changes are hints that a page version of timeline is just around the corner.
U.S. Facebook users are injecting a little java into their status updates in honor of National Coffee Day.
