Walls - AllFacebook

Report: Facebook Users Negligent About Privacy

David Cohen — Thu, 03 May 2012 08:58:37 +0000

Despite efforts by Facebook to raise awareness, nearly 13 million of the 183 million users of the social network in the U.S. and Canada either have not accessed or are not aware of its privacy controls, according to a new study by Consumer Reports.

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Facebook Application Auto-Responds To Birthday Posts

David Cohen — Wed, 28 Mar 2012 16:18:54 +0000

We already have Facebook applications that automates happy birthday postings, so why not have one that automatically thanks well-wishers?

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Retailers' Customer Service Via Facebook Still Lacking

David Cohen — Tue, 27 Mar 2012 14:47:56 +0000

Online retail rating service StellaService examined the Facebook practices of 20 top retail brands and, for the most part, found their customer service to be lacking.

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What Happened To Facebook's Spam Filter On Timeline

Guest Blogger — Mon, 05 Mar 2012 12:01:11 +0000

Alas, not all of the algorithms Facebook has created are equally effective: spam detection is still a moving target.

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How To Show Your Customers The Love On Facebook: EXCLUSIVE INFOGRAPHIC

Guest Blogger — Tue, 14 Feb 2012 18:40:15 +0000

We asked 1,403 businesses and brands to rate their own customer service — more than 98 percent of those polled manage a Facebook page — and a whopping 76.9 percent of the polled said they give at least “great” customer service, while 30 percent rate their service as “stellar.”

Most companies reported using multiple means to deliver their support, with social media rating most used, at 79.7 percent.

The rest of the top five went like this:

Email, 78.3 percent;
Phone, 63.3 percent;
In person, 51 percent; and
Website submission forms, 49.1 percent.

Interestingly, when asked which method was most effective, in person was the runaway winner, despite being the fourth most used. It seems that even in today’s world of impersonal, electronic communication, there’s no substitute for a warm smile and a handshake.

While businesses can make every concerted effort possible to ensure their customers receive sterling support, you can’t always keep everyone happy. So what happens when the customers start singing a less-than-loving tune?

Here’s how our survey participants respond to fans voicing dissatisfaction on the Facebook wall:

65.6 percent respond to a disgruntled fan publicly via a wall post;
31.2 percent initially respond publicly and then follow up with private correspondence;
17.5 percent do nothing and let their fans respond for them; and
11.6 percent ignored the dissatisfied customer’s complaint completely.

How does your company measure up? Take a look at the infographic below and let us know what you think in the comments section.

Guest writer Jim Belosic is chief executive officer of Shortstack.

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Click If You Love Jesus: Lessons From The #2 Most Engaging Facebook Page

Jackie Cohen — Fri, 18 Nov 2011 09:20:34 +0000

Dios Es Bueno currently ranks second on our list of the most engaging pages on Facebook, and has consistently ranked among the top 20 for the past six months.

The administrator of the page, Hermes Alberto Carvajal, has told us how he gets so many likes and comments on his posts, in addition to telling us the story of how he started Dios Es Bueno, which means God Is Good in Spanish.
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11 Great 11/11/11 Pictures On Facebook

David Cohen — Fri, 11 Nov 2011 13:52:51 +0000

In case you haven’t been on Facebook today, or have been holed up in a cave: Today’s date is Nov. 11, 2011, or, in what has become a red-hot Facebook meme , 11/11/11.

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95% Of Facebook Wall Posts Not Answered By Brands

David Cohen — Mon, 17 Oct 2011 14:26:47 +0000

Will Facebook users who frequent brand pages begin organizing under the theme, “We are the 95 percent?” According to a study by Socialbakers, only five percent of wall posts on brand pages ever receive answers.

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Facebook Pages Get Bigger Wall Photos, Lose Reviews

David Cohen — Mon, 03 Oct 2011 14:22:27 +0000

Facebook pages are losing reviews and discussion tabs at the end of the month, but photos posted to walls will be larger — and it’s anyone’s guess as to whether these changes are hints that a page version of timeline is just around the corner.

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10 Over-Caffeinated National Coffee Day Status Updates

David Cohen — Thu, 29 Sep 2011 13:21:56 +0000

Facebook users are injecting a little java into their status updates in honor of National Coffee Day.

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VOTE: Are Facebook Complaints Setting A New Record?

Jackie Cohen — Wed, 21 Sep 2011 18:35:30 +0000

Posting complaints about every change the site makes dates back to the original launch of the news feed five years ago; but has the latest round of kvetching set a new record for Facebook?

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What Are Facebook Users Planning For Labor Day?

Jackie Cohen — Thu, 01 Sep 2011 15:03:47 +0000

Status updates referring to Labor Day weekend are going up about once every few seconds, making the holiday the most popular topic on Facebook right now.

The posts largely focus on plans for the weekend. Some people are inquiring about barbeques and the like, while others are announcing parties and other events.

Then there are status updates from business pages announcing holiday hours, sales and promotions tied to Labor Day.

A fair number Facebook status updates mention Burning Man. The event is a week-long radical arts festival that takes place in the Nevada desert (satellite version occur across the country throughout the year) that continues to attract technologists, creative types, students and 20-somethings.

So-called Burners have been posting status updates about their preparations for the event, including a fair amount of mobile devices en route; a smaller proportion post while at Burning Man, due to the limited infrastructure available out on the desert.

While those attending Burning Man may each be posting a larger number of updates about the event, more people are actually posting about not going — some feeling regret or nostalgia, while others expressing disdain.

The largest Facebook group for Burning Man has over 261,072 members, while the actual event capped ticket sales at 50,000 this year and sold out on July 21. That means roughly 211,072 people don’t have tickets but either wanted them or have specifically chosen not to attend. Some of these folks have been sending invitations via Facebook for campouts with names like The Unticketed.

Then you have some cynical comedians who don’t belong to any of the Burning Man groups on Facebook and express dislike in the form of humorous posts and threads like the first one we’ve posted below.

Readers, what are your Facebook friends posting about Labor Day plans?

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5 Ways Facebook Keeps Adversity And Melodrama Alive

Guest Blogger — Mon, 29 Aug 2011 12:20:15 +0000

A recent ad by Nivea for Men erupted in a hot debate over racism. Several people have had strong opinions about the ad, thus leading to Nivea ultimately making a total of six apologetic statements on its Facebook page by August 18.

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Coding Futures Extends WordPress To Facebook

David Cohen — Fri, 26 Aug 2011 14:29:54 +0000

U.K. based Coding Futures joins the fray of developers extending WordPress onto Facebook, with a new add-on to the Your Members Membership Plug-In.

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Facebook Groups News Feed Stories By Keywords

Jackie Cohen — Tue, 09 Aug 2011 10:56:49 +0000

Facebook yesterday officially announced that it is grouping similar news feed stories based on keywords.
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